Privacy Policy for GenG Engage App

Effective Date: 06 December 2024

Welcome to GenG Engage!
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app. Please read this policy carefully. By using the GenG Engage App, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information:

• Name, email address, and contact details when you create an account.
• Information provided during case reporting, such as location and case details.

b. Non-Personal Information:

• Device information (e.g., model, operating system, unique device identifiers).
• Usage data (e.g., app interactions, features accessed).

c. Sensitive Information:

• Gender-based violence case details.
• Any multimedia content (e.g., photos or videos) uploaded as part of case reporting.

2. How We Use Your Information

We use your information to:

• Facilitate case tracking and management.
• Provide updates on reported cases.
• Enable communication through group chats and inquiries.
• Improve app functionality and user experience.
• Comply with legal obligations and enhance safety.

3. How We Share Your Information

We do not sell your personal data. However, we may share information with:

• Law Enforcement Agencies: For case investigation and resolution.
• Trusted Partners: Who assist in app operations, under strict confidentiality agreements.
• As Required by Law: To comply with legal processes or protect user safety.

4. Data Security

We prioritize your privacy and protect your data through:

• Encryption of sensitive information during transmission and storage.
• Regular security audits and updates.
• Limited access to sensitive data, restricted to authorized personnel.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Withdraw consent for data usage at any time.
• Report any privacy concerns to us via the contact information below.

6. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted.

7. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be communicated through the app. Please review this policy periodically.

8. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Email: admin@gengengage.co.za